Studio Thirty Media
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Video Production·Studio Thirty Media

Customer Case Study Video Outline (Script Framework)

Brian Washington

July 19, 20266 min read

Documentary-style customer case study interview on location

A simple narrative framework for case study films that win RFPs — problem, approach, proof, outcome.

Structure beats style when the film has to win a deal.

Outline

1. Context — who the customer is 2. Problem — what was broken or at risk 3. Stakes — what failure would have cost 4. Approach — what you did together 5. Proof — metrics, moments, artifacts 6. Outcome — business result in plain language 7. Advice — what peers should know

Keep the hero cut 2–4 minutes with a 60–90s sales version.

Produce yours with [Houston case study video production](/houston-case-study-video-production).

Next step

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