Studio Thirty Media
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Video Production·Studio Thirty Media

Customer Case Study Video Outline (Script Framework)

Brian Washington

July 19, 20266 min read

Documentary-style customer case study interview on location

A simple narrative framework for case study films that win RFPs — problem, approach, proof, outcome.

Structure beats style when the film has to win a deal.

Outline

  • —Context — who the customer is
  • —Problem — what was broken or at risk
  • —Stakes — what failure would have cost
  • —Approach — what you did together
  • —Proof — metrics, moments, artifacts
  • —Outcome — business result in plain language
  • —Advice — what peers should know

Keep the hero cut 2–4 minutes with a 60–90s sales version.

Produce yours with Houston case study video production.

Next step

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